Watch Your Words

Ever argue with loved ones over simple misunderstandings? Little wonder. We overestimate how well we get our point across. Here's expert advice to reduce confusion:

1. Don't rely on cues. Listeners often nod make eye contact or say "uh-huh" to be polite or move the conversation along. But it's easy to misinterpret this as sign of understanding.
2. Train the editor in your head. If you say "May discusses her problems with her brother," It's not cleari f she's talking to her brother or about him. Try instead "May talks to her brother about her problems."
3. Ask listeners to retate your message. Preface the request with "I want to be sure I said that right." Question like "Does that makes sense?" also work.
4. Listen well. When on the receiving end, ask questions to be sure you're on the same page. After all speakers aren't responsible for the whole exchange.